Colonial Grand at Old Town Scottsdale North
Poor communication and tech that was with this installer had a poor attitude. Also requested a plumber leave without our knowledge, causing a delay with make ready.
What went wrong?
Hi Anna and thank you very much for your feedback about Francisco and his helper. We spoke with him about your comments. He agreed that alerting our Customer Care and Installation Teams first about jobsite issues will help resolve these situations before they rise up to your level. Francisco indicated the area where the vinyl was to be installed was wet due to a water leak and caused the job delay. We apologize for negatively impacting your turn and thank you again for sharing this important feedback with us.