Filiberto Gordillo
3 time Installer of the Month
Filiberto specializes in:
Carpet
Vinyl
6
Excellent
Service
2
Problem
Solver
5
On Time
Arrival
4
Fast
Completion
4
Neat and
Tidy
2
Vacuum
Extraordinaire
2
True
Professional
2
Above and
Beyond
Originally from Hermosillo, Sonora

Believe it or not, Phoenix summers can be mild for a guy hailing from Hermosillo where we regularly break 120 degrees in July. Time with the family on weekends is always fun, playing or watching baseball & soccer are our favorites.

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Installer of the Month Installer of the Month Installer of the Month
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Midtown on Main

2018-10-24
Georgana Billman Rehab Manager
Excellent
Service
On Time
Arrival
Fast
Completion
Neat and
Tidy

Midtown on Main

2018-10-15
Georgana Billman Rehab Manager
Excellent
Service
On Time
Arrival
Fast
Completion
Neat and
Tidy
Vacuum
Extraordinaire

Madera Point

2018-07-13
Kirt Garetino Maintenance Supervisor

Madera Point

2018-04-25
Kirt Garetino Maintenance Supervisor

" Seemed that he did not want to do the job. "

What went wrong?: Timing, Attitude, Attitude, Timing

Thank you for your valued feedback Kirt! We discussed your critique with Filiberto and reminded him that we always want to display a positive attitude no matter what the circumstances are during each job. He let us know that while taking up the vinyl he noticed that there was humidity underneath and needed to return the next day after the floor had a chance to air out. On his return, another subcontractor was in the unit painting the tub. Filiberto opened all windows and added a fan to help air out the heavy paint smell and ended up waiting until the smell was bearable to begin the bathroom. Filiberto was able to finish the bathroom after thinking we might have to postpone again to a later date.

Strayhorse

2018-04-05
Jorge Bravo Maintenance Supervisor
Excellent
Service
On Time
Arrival
Fast
Completion
Neat and
Tidy
True
Professional
Above and
Beyond

Strayhorse

2018-03-30
Jorge Bravo Maintenance Supervisor

Midtown on Main

2018-02-21
Georgana Billman Rehab Manager
Excellent
Service
Problem
Solver

The Pavilions at Arrowhead

2018-02-07
Everett Smith Maintenance Supervisor
What went wrong?: Workmanship, Vacuuming, Timing, Clean-up, Cleanliness

Thank you for your feedback Everett. We spoke to Filiberto who indicated when he left the unit the vinyl was in good condition. We have pictures of the unit with water puddles on the floor from what looks like the the washer/dryer leaked when being replaced by a different party. We apologize that you had a negative experience in a unit that Carpeturn.com serviced. Thank you again for taking the time to share your review.

The Pavilions at Arrowhead

2018-01-24
Everett Smith Maintenance Supervisor

" Bubbles in vinyl. "

Hello Everett. We spoke to Filiberto and reviewed the installation. According to our installation team, the vinyl was ripped by the tech who installed the washer/dryer in the laundry room. Thank you for your valued feedback.

Waterside at Ocotillo

2017-12-28
Gabe Diaz Maintenance Supervisor
Excellent
Service
On Time
Arrival

The Palladium at Scottsdale Civic Center

2017-12-03
Carlos Salcido Maintenance Supervisor

Broadstone Paradise Valley

2017-09-22
Park Ridge Maintenance Supervisor
Excellent
Service
Problem
Solver
On Time
Arrival
Fast
Completion
Neat and
Tidy
Vacuum
Extraordinaire
True
Professional
Above and
Beyond

The Highland

2017-04-26
Luis Silva Maintenance Supervisor

" Great work. "

San Palmilla

2017-04-17
Duane Yazzie Maintenance Supervisor

" Work was done great, but our counter top was left in pieces. We didn't find out until the next day, Saturday. Please let us know next time asap so we can fix it right away. "

Duane, please accept our sincere apology for negatively impacting your turn. It is always our procedure to notify the property should any issues arise during the installation so you have ample notice. Filiberto recalls a corner of the cabinet being loose and when vinyl was placed in that area it struck the cabinet and it broke off. The crew did not inform us of this issue. We reinforced our policy with Filiberto to always notify us of any issues that arise on the jobsite, so we can in turn notify you. We apologize again for letting you down on this installation and thank you for sharing this valuable feedback!

Artessa

2016-08-12
Alex Bravo Maintenance Supervisor

" Excellent work. "

Sky View Ranch

2016-03-23
Carla Hines Accountant

" Very hard worker, very nice and knowledgeable. Great asset to Carpeturn!!! "

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