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Thank you again,
Your Carpeturn.com Team
My favorite sport is boxing and favorite Mexican dishes are carne asada and of course Sonoran dogs. At home with the family is always relaxing, we catch Netflix & Redbox for the latest movies.
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" This person walked off the job without completing the work. I would never like to see him on this property again. "
Bud and Rachel, we sincerely apologize for this unit not being completed as scheduled on Friday, May 3rd. This job started off on the wrong foot as the vinyl installer assigned to your job does not do quarter round work. As a result, Carlos does not carry the correct tools on his truck to complete quarter round installation. Our team intended to send an additional installer to complete that portion of the install, however as we all know this did not happen. While we strive to communicate anything and everything regarding an ongoing install to you and to all of our customers, we failed you on that Friday. Please know this example is definitely not how we operate as a company, and we take full responsibility for dropping the ball on this job. Thank you very much for sharing your valued feedback and please accept our sincere apology for letting you down.
" Always good work. "
" Carlos has been to my property a number of times now. He is always professional and works with passion and commitment to the job at hand. He consistently shows great customer service toward all who interact with him. Thank you Carlos and keep up the great work!! "
" Loved the clean work and the tight caulking around the walls. Already requested for additional jobs. "
" Great work, requested for more units. "
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