General Information

Carpeturn.com, an Arbor Contract Carpet company, is a licensed flooring contractor. We are not licensed for carpentry, electrical, painting or plumbing. Additional installation items to be approved on-site include:

A restocking fee of $40.00 will occur on any job canceled after materials have been cut for the intended installation. A delivery charge of $50.00 will occur for additional material delivery when an incorrect floorplan layout is ordered. An expedite charge of $60.00 will occur for material delivery to an installer for same-day emergency installations. If a job is canceled or rescheduled after the installer has arrived onsite, the customer will incur a $100.00 trip charge.

Flooring installation is a construction trade and can cause extensive dust. We recommend removing or covering all items that need to stay free of dust particles. Carpeturn.com strives to follow per unit seam diagrams on all installations. However, variances in unit sizes and/or layouts may require minor adjustments to seam structures from time to time.

Carpeturn.com can reconnect water lines to washing machines, toilets and refrigerators. The age and condition of hoses, supply lines, valves and rubber washers cannot be determined by our installers and a final leak test should be performed by on-site staff. Carpeturn.com is not responsible for any damage caused by water line leaks, valve connections, broken drain hoses or hidden water lines in slabs and walls. We do not disconnect or reconnect natural gas or LPG appliances.

In some cases, sheet vinyl flooring can be repaired by installing patches of new flooring. Multiple patch repairs are possible and Carpeturn.com warrants up to 4 patches per room. We can accommodate requests to repair more than 4 patches per room however are unable to warranty the repair and recommend a full replacement of the area where large or multiple patches are needed.

Manufacturer and Carpeturn.com limited warranties on products and labor are offered to the original purchaser and are non-transferable. Limited labor warranty length is 1 year from the installation date and limited product warranties are provided by the manufacturer and are specific to each product or material. We do not warrant our flooring products that fail due to cracking of gypsum underlayment or flexing subfloor. The inherent makeup of gypsum leads to ongoing cracking and slab failure. Repair of gypsum or concrete slabs by floating or patching existing cracks is considered temporary and no warranty is expressed or implied as to how long the repair will last.

Extended vinyl installations may require a second installation day due to unforeseen required floor preparation. Manufacturer and labor warranties are voided when sheet vinyl is installed over more than one layer of existing vinyl. Moisture found under existing floors may require significant drying time before new flooring can be installed.

Environmental fee is a material recycling and disposal fee for primary installation materials (carpet, vinyl, vinyl plank, tile, VCT, wood, laminate and flooring squares).

Payment in full is due upon delivery or installation. Temporary credit holds are imposed when an account reaches its credit limit or invoices age past 60 days outstanding. All unpaid balances over 30 days from invoice date are subject to 1.5% per month interest (18% per year) on all amounts due to Carpeturn.com and for any and all costs of collection, including reasonable attorney's fees. Agreements are accepted by Carpeturn.com in the State of Arizona and shall be governed by the laws of the State of Arizona without regard to its conflict of law provisions. If there is a lawsuit, the customer agrees to submit to the jurisdiction of the Courts of Maricopa County, State of Arizona. All agreements by or on behalf of the customer shall bind the customer's successors and assigns.

Thank you from all of us for your support of Carpeturn.com!

AZ ROC 269290, 291244, 319248 NV LIC 0081466, 0081573

As a licensed flooring contractor, Carpeturn.com, an Arbor Contract Carpet company, follows strict labor and manufacturer specifications to ensure your material warranty is maintained over your product life cycle. If a certain procedure is not desired, the customer can elect to waive the procedure and authorize Carpeturn.com to continue the installation process.

• Moisture tests are required on commercial applications and recommended for ground floor units prior to hard surface material installations to determine if any moisture is present in the subsurface that would prevent a successful installation.


• Temperature controlled environment must be maintained keeping the flooring areas to be installed between 65°F and 85°F for a period of at least 48 hours prior to and after installation to ensure the bare floor is acclimated to accept adhesive and your new vinyl planks. Failure to take this important step can void the warranty on any resulting gaping, curling, shrinkage, and loss of bond between the new material and floor.


• Due to time required for floor patch and adhesive to cure, installation times vary widely when installing vinyl planks. Carpeturn.com can not guarantee the amount of time required for your installation and is not responsible for "lost time" or financial compensation due to installation delays resulting from temperature variations and humidity.

Carpeturn.com, an Arbor Contract Carpet company, is excited to install your vinyl plank floors! Vinyl planks, also known as luxury vinyl tiles (LVT), can provide outstanding long-term performance when proper manufacturer installation guidelines are followed. Carpeturn.com follows strict manufacturer specifications to ensure your material warranty is maintained over the product life cycle.

Prepare for your vinyl plank installation by following these guidelines!

Please remember to plan ahead for all vinyl plank installations.

SterilMax and SterilMax Select are disinfection services for apartment units, common areas and single-family homes that are effective against COVID-19 (coronavirus), Human Influenza A Virus, Hepatitis B & C Virus, Avian Influenza A (H3N2) Virus, Tuberculosis Backteria, HIV-1 and more.

Smoke Odor Eliminator is chemically designed to eliminate smoke odors at their source. Smoke and other strong odors get trapped deep into fabrics and other textiles. Other products attempt to cover up these odors allowing the odors to resurface. Smoke Odor Eliminator is chemically designed to penetrate the surface and attack the source of the odor to eliminate it for good.

Carpet can absorb all types of odors, whether from pet accidents, food spills or even lingering household smells. These odors can be absorbed into the fibers of your carpet, or seep into the padding and subfloor which means they typically do not go away on their own. Carpeturn.com provides solutions to help eliminate these odors.