How Carpeturn.com is Navigating the Global Coronavirus (COVID-19) Pandemic

May 15, 2020

COVID-19

Carpeturn.com is here for you and is closely monitoring developments related to the Coronavirus (COVID-19). We are taking measures to ensure operations and services continue with the safety of all parties in mind. Actions to minimize risk to our customers, vendors and staff have been implemented and include the addition of readily available disinfectant sanitizers in each office, education of our employees about prevention steps, as well as encouraging staff who may not feel well to stay home and work remotely.

For the safety of you, your staff, residents and our flooring installers on your property, we have added the following temporary policies:

Limited site visits. Carpeturn.com sales representatives and quality control staff will not be visiting apartment communities in an effort to minimize contact. Our employees will continue to utilize phone, email and text messaging to ensure communications remain consistent with our customers.

Unlock units prior to installer arrival. Please coordinate with your Carpeturn.com sales representative to have units unlocked and open for installers ahead of time. Installers will go directly to the unlocked unit to avoid entering property offices.

Temporary policy for occupied units. To ensure the safety of your residents & staff and our installers, Carpeturn.com has instituted the following temporary safety precautions for occupied and furnished flooring jobs:

  1. ALL furniture and personal items must be moved from the area(s) for repair or install prior to our arrival.
  2. Unit to be vacant of resident(s) and property staff for the duration the job.
  3. Carpeturn.com installers will wear protective gloves and face masks.
  4. One 32oz bottle of Germ X disinfectant germicidal cleaner will be provided to installers to use as needed on appliances, sinks, toilets, bath tubs, showers and any other hard surface areas that may need to be touched.

We encourage everyone to follow the protocols and guidelines put forth by public officials, World Health Organization (WHO) and Centers for Disease Control and Prevention (CDC). Carpeturn.com takes the health of our staff and customers very seriously and will continue to monitor this situation closely. Should circumstances change or worsen, please rest assured we will keep you updated. It is our belief that proactive actions like those we have implemented will help to minimize the time to return business as usual, while keeping our communities safe in the interim. If there is anything that we can do to help or support you, please let us know.

Thank you for your continued support of Carpeturn.com!