Park View

2017-08-24
Park View Maintenance Supervisor

Park View

2017-08-24
Park View Maintenance Supervisor

Stone Canyon

2017-08-02
Josh Wauchek Maintenance Supervisor
Neat and
Tidy

Midtown on Main

2017-07-10
Georgana Billman Rehab Manager

" Left vinyl rolls on property. Didn't throw them away. "

What went wrong?: Clean-up

Please accept our apologies Georgana. Erik threw away the tubes used to roll up the carpet and vinyl in the property dumpsters. We reiterated our instructions to him that property dumpsters are off limits no matter the waste. He will return all trash and recycling to our facility in the future. Thank you for letting us know of this issue and we apologize again.

Midtown on Main

2017-07-10
Georgana Billman Rehab Manager

Thank you for this critique Georgana. We apologize for leaving the vinyl and carpet tubes behind and returned the following day to remove them. Thank you for sharing your feedback so we could resolve the issue!

Talus Ranch

2017-03-24
Jack Ruef Maintenance Supervisor

" 379-2 had carpet and vinyl installed on the same day. After the install, I walked the unit and found scuff marks in the paint throughout the unit. I also saw over spray of something along the bottom 10-16" of the wall from I guess vinyl prep? Please address this with the installer so it doesn't happen again as it requires we do more RE-painting. I am hesitant to do both vinyl and carpet if this is the result I get. I think just being more careful can go along ways. Thanks! Jack Ruef "

Thank you for your detailed feedback Jack! We understand your frustration when installers damage paint on your walls when carpet & vinyl are removed. As you suggested, we instructed your installers to take more time and to be more careful when removing floors to be replaced. Please accept our apology for inconveniencing you with more touch up painting. Thank you again for your valued feedback!

Madera Point

2017-02-03
Abigail Rodriguez Maintenance Supervisor

" Good job, keep up the good work. "

Ashton Pointe

2016-12-01
Jaime Rubio Maintenance Supervisor

" Showed up and had the unit done within an 1 1/2 hr. Really fast and effective! "

Colonial Grand at Inverness Commons

2016-10-06
Abner Rios Maintenance Supervisor

" Carpet looked great, resident was super happy. Could have done a little better at vacuuming. Overall good job. "

Thank you for your positive feedback Abner! We discussed your concerns about vacuuming more thoroughly with Erik. Thank you again!

Midtown on Main

2016-01-29
Georgana Billman Rehab Manager

" Midtown on Main would like to have Erik install at this property all the time. "